Refund policy

If you experience any issues with the product which are a manufacturing fault (any breakages or leakages) please contact us either via DM or email - contact@thaari.co.uk, with the appropriate images attached and we will review this.

All and any claims must be made aware to us within 48 hours of delivery, once we have reviewed your claim we will take action deemed appropriate.

Returns will not be accepted unless the products and packaging are in the condition in which they were sold.

Any items returned to us that do not meet our returns criteria, will be sent back to you.

Please note, that any items purchased as part of a collection must be returned as a full collection. We don't accept individual items.

We can only accept returns on products purchased directly from our website. 

Non-Refundable Delivery Charges

Delivery charges are non-refundable once delivery has been attempted or if the parcel has not been collected. If a parcel is returned to us due to the customer’s failure to collect or accept the delivery, we are unable to refund any associated delivery fees.

How soon will I get my refund?

Your refund will be processed once your return has been received and inspected.

Your return will be inspected within 14 days of receipt. 

We aim to process your return as soon as possible however please allow up to 14 days for this to be processed over our busy Black Friday / Christmas period.

If approved, your refund will be issued back to  the original payment method on your order.

All refunds can take up to 72 hours to appear back in your account from being issued.

Additional Information 

Customer Responsibility
It is the customer's responsibility to track their order and ensure they are available to accept delivery at the designated time. Failure to do so, including not collecting the parcel from a local delivery centre or courier, will not entitle the customer to a refund of the delivery charges.

We recommend monitoring tracking information provided and ensuring someone is available to receive the parcel on the day of delivery. Should a delivery be unsuccessful due to the recipient being unavailable or non-collection, the customer is liable for the associated delivery costs.

Thaari Ltd is not responsible for any returns lost within the postal service.  We strongly recommend that you send returns back to us on a fully tracked service.

Please note, that we do not offer refunds for products due to personal dislike. If you believe that an item in your order is faulty or damaged, please send any photos of the damage / fault to our support team.

All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.

For any more information, please email our customer services at - contact@thaari.co.uk